海淘轉運，主要是為海淘黨在不支持直郵中國的國外網站購物提供服務的。轉運公司有很多，該如何選擇?銘宣海淘轉運專為中國大陸的海淘黨在海外購物方面提供海淘轉運。

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今天給大家講一下關于美亞海淘售后問題處理一二三。

在美亞購物售后問題很多，大體上會遇到的有美亞丟貨，發錯貨，發錯顏色，發錯款式、尺碼，甚至你投訴網站宣傳詞與實物不符（如網站產地寫意大利，但收到的貨是土耳其貨）等，或者下單時候沒有注意商品不能航空寄往國內，下單以后發現價格降了想找點說法，再或者是在不想要了等問題，他們的處理方案通常有兩個：

1、發起退貨流程，申請退貨；
2、貨收著，可以補償，補償一般有：
a.給你打個八折，把差價退還你信用卡（發錯顏色、產地標注有誤導嫌疑等）；
b.不要你退貨了，全額退款（質量問題等嚴重問題）；
c.重發一次正確的尺碼、正確的顏色（尺碼發錯）。
以上所有的解決都可以找客服livechat處理。美亞的客服一般比較好溝通在線說明情況問題解決不難，如果覺得自己的英文比較差可以使用翻譯工具，只要意思表達通順不需要什么標準英語語法要求。

這里先說說美亞官方的退換貨原則如下：
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 包裝完好，由Amazon官網負責售出的產品可以30天之內無條件退貨(第三方需要和賣方協商，但是amazon可以幫你搞定)。Amazon只對自身原因造成的退貨進行免單，其余情況下均要支付退貨運費，所以這里的退貨僅針對達到轉運公司還未轉運，出現后悔情況的補救，如果產品已經國內簽收需要退貨，在完全是單方面原因的情況下需要考慮好退貨的成本。

接著回來說第三方退貨怎么辦？

因為美亞第三方退貨只有退貨條形碼，沒有物流的退貨標簽。就是下邊圖片里的美亞自營退貨的標簽，第三方只有小標簽提供，這就意味著需要轉運公司使用小標簽然后去當地的郵局親自退貨到第三方去。是的，你們沒看錯，要求自己親自去郵局退！不能上門服務，郵費大部分轉運公司會墊付，這點就需要大家選擇一個靠譜的轉運公司，不然退票很麻煩。尤其是要去郵局親自退的話，有的轉運公司退票手續是50元人民幣一票的。

當然第三方的退貨一般運費需要我們自己解決，我們也可以事后找美亞客服聊一下，興許可以得到購物券補償，不過大家慎用，畢竟海淘的路還長，別給堵死了。

其實大家也看到了在美亞售后處理中比較明顯的一點就是在線客服的使用，對待在線客服我們也要百折不撓，一個不行再試一個，很多時候換個客服就把事情辦了，下邊是網友與在線客服一些案例對話：

案例一：ps4收貨后機器是壞的

Me:hello!
Deepika:Hello, my name is Deepika. How may I help you?
Me:My ps4 blinks blue all the time and cannot work properly.TV shows no signal and i can't even get into safe mode.I try to change the hdd,it doesn't work.
order no:112-4480459-4370603
Deepika:I'm really very sorry for the inconvenience.
Me:I try to contact SONY, but no reply.
Deepika:I request you to hold the power button for 7-10 seconds to restart the system.
Me:I tried.But it didn't work at all.
Deepika:In this case, I'll go ahead and replace for a new console and it will be sent to you as soon as possible.
I'll send you an email with the details to print a return mailing label which would help in returning back the order to us.
Deepika:I'll help you with the international return mailing label you need to pay for the return shipping upfront. Once you ship the defective PS4 please contact us again we'll refund you for the same.
Me: When will be the new PS4 issued?
Deepika:Please give me a minute while I check that out for you.
Me:OK, I'll be waiting
Deepika:Thanks for your patience.
Estimated Delivery Date would be Tuesday, November 26, 2013 - Monday, December 2, 2013.

Me:Thx a lot.

案例二：美亞重發貨物，及時找客服確認，取消二次發貨：

Me:I've found my missed package
Prerna:Hello my name is Prerna.I'll be happy to help you.
Me:nice to meet you.I'm sorry that I contact you for a missing package yesterday.but I recieved the bag now.
You are now reconnected with a new agent Manisha.
Me:nice to meet you.I'm sorry that I contact you for a missing package yesterday.but I recieved the bag now.
Manisha:Hello, my name is Manisha.
Me:hello,nice to meet you.
Manisha:Hello Zhao, I am glad that you received your package.
Me:109-4090229-4393824，this order,showes to be delivered at thursday.so I contact you yesterday.
you're so kind to replacement for me.but the package delivered today.
Manisha:We're sorry for the delay in the delivery of your order.
No problem Zhao. You can return the replacement back to Amazon.
Me:so,I should cancell the new order 115-9890747-2655443
Manisha:Zhao, your new order has already entered the shipping process so we will not be able to cancel the item now.
Me:oh,what can I do now?
Manisha:However I can send you a pre-paid return mailing label now.
You can take a print of it and return the replacement back to Amazon using that label.
Me:can I press the button "Request cancellation"?
Manisha:Zhao, I have successfully cancelled your replacement order of "Pioneer SE-A1000 Over-Ear Stereo Headphones, Black"
You need not worry about them now.
Me:oh,thanks a lot.
Manisha:You're welcome.
You will receive a confirmation e-mail for the cancellation of your replacement order shortly.
Me:okey.I'll confirm soon.
Manisha:Is there anything else I can help you with today?
Me:nothing else.thanks for your help.
Manisha:You're welcome.
It was a pleasure to assist you with this. Thank you for contacting Amazon.com. We hope to see you again.
Manisha from Amazon.com has left the conversation.

以上信息大家可以參考一下，主要還是就事分析，本人才疏學淺，可能內容上做的也不是很到位，希望大家海淘愉快！